Granted, no child ever said, “When I grow up, I want to work in a call center.” In fact, call centers have often gotten a bad rap; so, why work in a call center? What I’m about to share may just make you rethink the whole concept, or possibly even “blow your’ mind!" Many call center reps fail to recognize their value, worth and importance; yet they are the very heart and soul of the industry they serve. They are the first line of contact, set the first impression of their respective companies, and strive to resolve a myriad of issues, call after call after call. Call center reps are not “switchboard operators”, but rather, talented individuals, who access dozens of software programs to provide a correct solution to a proposed question, issue or problem. Call center reps must be at the top of their game…always! In addition to computer, software, and phone skills, it is imperative they possess discernment, and empathy skills. As a side note, the latter skills are essential abilities that can be developed and enhanced, but never taught. Call center experience should never be defined as “answer inbound/outbound calls.” The description is so much more. Working in a call center equips agents with a variety of transferrable skills such as, computer navigation, communication/problem-solving, and the ability to resolve complex issues, all while exceeding measurable performance goals and expectations. It’s important to highlight that the ability to provide excellent customer service is not a universal gift, but rather a combination of natural talent and trained skills. Working as a call center rep can provide the stability for a life-long career or serve as a launching pad for future advancement. A call center career can provide you with a plethora of knowledge, a multitude of skills, and endless opportunities; however, each individual must take the initiative to seek out opportunities to move their respective career goals forward. While I agree it can be disheartening when our culture tends to deem certain professions “not as worthy as others”, please do not be discouraged. Perception is nothing more than a mindset, one that we all have the power to change. Your job, career, or profession (whatever you choose to call it), is your stepping-stone to success. Refuse to rely on accolades from others to validate your accomplishments. Success isn’t defined by the interpretation of others; success must be defined by you! Whether you currently flip burgers, drive a truck, assemble parts in a factory, or yes, even work in a call center. it's time to smile, pat yourself on the back, and appreciate your value, worth and importance. Working in a call center is not for everyone, and you know what.....that's okay. A career is not what you do, but how you do it! Your energy and attitude make or break you. Fun fact...did you know the term, "call center", was established in the 90's? The concept, however, of "phone centers" became prevalent in the 70's with widespread computer use. Initially, call centers were primarily known for telemarketing, which didn't help elevate the reputation. Today, the world has changed, and along with it, the call center model has also changed. Time is of the essence, and today's consumer expects a higher level of customer service. While brick and mortar offices continue to serve their respective clientele; the demand for answers and solutions via call centers continue to increase. Last but not least, I will leave you with a little bit of wisdom ingrained in me from youth. No matter how I old I get, I will always remember the example set by my grandmother. Widowed in 1961, she had never worked outside the home before that time. She secured a job as a custodian for the school corporation, and at the same time, put herself through beauty school to fix hair on weekends. By the time I was twenty-one, my grandmother was still able to work circles around me. She cleaned three floors of rooms, all with a bad hip. She literally would scoot up and down the stairs to get to the floors. Still, she loved “her teachers” and took pride in the cleanliness of each classroom. She always said, “If it’s a job worth doing, it is worth doing well." Her words have stuck with me, and I too strive to give my best in everything I do, not for others, but for me!
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An effective, profitable fundraising event requires extensive planning, budgeting, volunteers and coordination. In other words.......A LOT OF WORK! When it comes to fundraisers, it's impossible to foresee every problem that may occur; however, the following tips may help you avoid common fundraising event mistakes. Failure to Form a Fundraising Committee First things first. Form a fundraising committee comprised of dedicated volunteers who are willing to take charge of certain tasks. Never tackle the challenge of putting together a fundraising event alone or with minimal volunteers. Crisis Mode Fundraising Avoid THROWING TOGETHER a fundraiser to address an immediate financial emergency. Hosting a fundraising event requires extensive planning. Allow a minimum of four to six months for planning. Failing to Research Conflicting Events The goal of a fundraising event is NOT to simply attract dedicated supporters of your cause, but to attract new donors and volunteers. It is imperative to thoroughly research possible conflicts. Search Community Calendars and Similar Organization Websites to help identify conflicts. Failing to Prepare a Budget Failing to create and follow a strict budget can drastically and negatively impact the potential profits of the intended FUNDRAISING event. Be mindful of expenses (large and small) not included in the budget. Assumption of Donations Donated items are key components for the success of a fundraising event. Part of the planning process should include a strategy for requesting In-Kind donations; the danger lies in DEPENDING upon them. Necessary items should be included in the budget. If these items are actually donated, the profit margin increases. Lack of Back-Up Planning A back-up plan is necessary in the event of inclement weather or unforeseen emergencies. Failing to Abide by Local Laws and Ordinance Verify that the event is covered under an existing insurance policy or whether an umbrella policy may be necessary. Obtain ALL required permits and be aware of ordinances that have the potential to interrupt or shut down the event. (Example: Noise, Traffic or Parking Ordinances) Lack of Marketing Strategy Social media platforms are great tools; however, this resource should never be relied upon as the ONLY source of marketing. Awareness is a must! Networking is necessary to help increase awareness. Again, the budget should include advertising costs. Professional Fee/Contract Misunderstandings Read contracts CAREFULLY regarding payment, equipment and fees for speakers, musicians, etc. Equipment Issues/Security
When at all possible, have extra equipment or qualified staff that can correct an issue. Problems with sound systems, refrigeration units, air-conditioning/heat and outdoor electric outlets can RUIN a fundraising event. Also, SECURITY is vital for the protection of attendees, workers and facilities. GUARANTEED GRANT FUNDING Beware of false, deceptive and misleading websites that offer information that imply guaranteed grant funding. Grant funding is an award that is determined by the grantor. NEVER send money to get money. Do not be misled by the many books and websites that promise guaranteed grants or suggest that money is just sitting around waiting for you to take it. GO BACK TO SCHOOL FREE Individuals cannot apply for grants to go back to school. Colleges and Universities are eligible to apply for and receive funding from a variety of sources including state and federal government grants. These institutions then award individuals monies in the form of scholarships and grants to individuals that match their specific criteria. START YOUR OWN BUSINESS Grant funding is not provided to individuals to start a business. The government does provide grant funding to various non-profit organizations and state and local programs to assist. That said, the government does offer some assistance for small businesses to obtain low interest loans. Contact your area's Small Business Administration for more details. BUY A HOUSE Once again, federal grant funding is provided to non-profit organizations, state and local governments to help with low income housing. Some financial institutions will also help with low interest loans for qualified buyers. Individual grant funding is not provided for this purpose. If it sounds too good to be true, it is!
Now that COVID cases are decreasing and vaccine distribution is doing well, things seem to be looking up. In the days, weeks, and months ahead, many people will be returning to the office once again.....and with it, you may be surprised by your own anxiety. The 2020 pandemic changed our world and how we function within it. In October, with COVID cases on the rise, the need to social distance further meant more changes in our department. At that time, I was able to work from home and was thrilled.
I knew it was important to keep a daily routine, just as you would going into the office, and yes, I had to fight the temptation to sleep in a little longer or lounge around in jammies. During those four months, I was pretty much isolated. Not only did I work from home; I stayed home. I may have been out of the house a total of three times. I ordered groceries delivered, shopped online, and hubs might pick up take out from a restaurant here and there. Through it all, I was fine…or so I thought. Isolation is fickle and I did not realize how it had affected me. In only four short months, my hair turned gray, I packed on the dreaded COVID 20, and experienced fear of almost everything. For those of you that know me, this is so out of character and certainly not my nature. On February 18, I was asked to return to the office. Yikes! My mind was swirling. “What would I wear? Would anything fit? And my hair, oh no, my hair?” Frumpy is the best word to describe how I looked and felt. When I walked out of the house the next morning, I can’t describe the anxiety that overtook me. It took everything I had to go to the office. In that moment, I recognized that isolation had stolen my confidence, my laugh, and my zeal for life. (Fortunately, only momentarily). I can tell you that seeing my co-workers in person, not just on a WebEx, changed my attitude and outlook. Once I heard the buzz of conversation and laughter, the old me began to resurface. I can say without hesitation that it’s great to be back. I had taken so many things for granted; but now I view the world from a different perspective. I have learned to appreciate the seemingly small things that truly make all the difference in how you feel about yourself and your entire outlook on life. So....once again, now that COVID cases are decreasing and vaccine distribution is doing well, things seem to be looking up. In the days, weeks, and months ahead, many people will be returning to the office once again. I hope my experience helps you to embrace it! If you are currently isolated, be safe, wear a mask, but get out of the house. |
AuthorTammie Tuley, author and speaker, shares her expertise, tips and often hilarious adventures to help others navigate this maze we refer to as life. Archives
May 2022
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